In the competitive world of recruitment, do you need to improve your staff retention?
Find out how one company were able to increase their new staff retention to 80% by developing a specific onboarding programme.
Ricky Martin, owner of Hyper Recruitment Solutions (HRS), was crowned winner of The Apprentice in June 2012 and has since successfully developed a specialist recruitment consultancy using the investment from Lord Sugar. With his credentials as a scientist added to his qualifications in professional recruitment practice, Ricky and his team have quickly become known for their excellence in service delivery, compliance and caring for what they do.
The Challenge
Various training needs had been identified and some programmes had been developed in-house which HRS felt needed fine tuning and delivering in the most effective way across the different HRS teams. They wanted to source a training specialist that understood both niche recruitment and the operational requirements of the industry too.
The Solution
Management Coaching & Mentoring: Regular coaching and ongoing mentoring were scheduled for the managers with a focus on enhancing their already considerable skills.
Induction Programme: A robust induction programme had already been developed inhouse. Dominic now supports this programme by running an initial 2-day course, followed by live call coaching and then more specific training to ensure that the new recruits finish their induction as proficient and effective resourcers.
Sales, Delivery & Account Management: Dominic’s considerable training delivery and recruitment experience allowed him to deliver a range of training focused on sales, delivery and account management within recruitment.
The Results
- The management team work more cohesively and a management development framework is now in place.
- A number of groups of graduates have undertaken the induction programme with a retention rate of 80%.
- The HRS Edinburgh office is now established and the mentoring programme continues.
- The teams are now focused on delivering a high-end customer experience.
- With the renewed focus on training HRS has seen continued growth.
Summary
While HRS continues to grow and explore new markets, Dominic’s training delivery brings to life booth Ricky’s vision for his business and the various learning and development initiatives which have been developed in-house.
“While we had already done some significant work in developing our training in-house, working with Dom has given us the opportunity to deliver our programmes in a way that has really engaged our teams within HRS. We have experienced a higher retention rate of graduates from around 40% to 80% and seen continued growth for the business too. I would like to thank Dom for his patience, efforts, preparations and professionalism throughout the work delivered so far and would have no hesitation in recommending his services to other recruiters looking to take their training to the next level.”
